Food Policy

We will give you verbal feedback at the end of each inspection and aim to give you written confirmation either at the time of the inspection or within 5 working days.

We will update the FSA Food Hygiene Rating Scheme website at least fortnightly.

We will respond to FHRS safeguarding requests within 10 working days.

We aim to respond to any request to the department within 3 working days. All correspondence is reviewed shortly after receipt to determine the type of response required and if it relates to something which must be dealt with as a priority. We will always provide a contact name, email and number if requested.

Buckinghamshire Council has a corporate complaints procedure that explains how to make a complaint against any council service.

If you disagree with the nature of your food hygiene inspection, the FHRS outcome or wish to add a comment to your website entry, then you can respond to your business food hygiene rating to use our safeguarding measures.