Loss of gas supplies in Winslow

Last updated 4.30pm on Thursday 26 September

As you may be aware gas supplies to properties in the Winslow area have been affected over the last week as a result of water entering the gas network.

SGN has confirmed that there are still 62 properties who do not have gas supply. SGN is attempting to gain access to each of these properties to reconnect them to the gas supply. Where residents are not at home, calling cards are being left at the properties with numbers to call to book an engineer to attend. SGN is also urging anyone who may have gone to friends and family to return home or make contact with SGN to arrange access - the number to call is 0800 912 1717.

SGN’s engineering teams are still on-site and will remain there over the next few days. SGN have apologised for the inconvenience this continues to cause.

SGN’s Customer Service team will be available to support affected residents over the next few days. They will be based in a bus parked at Elmfields Gate, near the sportsground.

SGN have portable electric appliances for cooking and heating available at the drop-in centres for any customers registered on the priority service register.

SGN have confirmed that if residents have particular needs and their properties are no longer suitable while the gas is off, then SGN will put residents up in hotels.

Highways/road network: We continue to have a Highways presence on-site and other officers periodically visiting the site and liaising with SGN customer service team so that we can keep an eye on the situation and offer support as required.

We have arranged with Swan Pools that residents can continue to use their showers. This facility will remain open to residents for the rest of the week (Thursday and Friday) from 6.30am to 10pm and on Saturday and Sunday 7.30am to 6.30pm. If you do need to use the facility, please bring along some ID which shows you are from the area impacted by the incident in Winslow.

If any vulnerable residents need urgent help or support, please call the out of hours line on 0800 9997 677.