Prepare for and respond to adverse weather and utility problems

If your property is powered mainly by gas you can ensure that you have alternative electrical products such as:

• electric heaters to keep you warm
• microwaves or other electrical appliances that will allow you to still cook if your gas oven or hob aren't working

If you smell gas in your home, call the free 24 hour national gas emergency number 0800 111 999, whether the smell is inside or outside the property.

You will be asked a series of questions designed to build a picture of the reported gas escape or gas emergency. From these details, the operator can identify the right gas safety advice for you, such as:

• do not turn electrical switches on or off
• open doors and windows
• avoid using naked flames

An engineer will be sent to make the property safe. If the gas is lost for a long period, National Grid will send you details about the incident.

If gas is lost for a prolonged period over a wide area, you can conserve existing heat in your home by only using 1 or 2 rooms which are next to each other (the kitchen will usually be the warmest room). Keep these areas isolated by closing doors and/or hanging blankets over doorways.

If the authorities inform you that you could be without power for several days, your best option may be to move in with a friend.