Buckinghamshire Council Housing Allocations Scheme

Applicants have rights under the Housing Act 1996 to ask for the review of a decision. The following decisions are subject to the right to request a review:

a) The applicant’s housing application has been refused on the grounds they are not eligible or qualifying person.

b) The applicant is removed from the housing register on the grounds they are no longer eligible or qualifying person.

c) An applicant’s Priority Banding (i.e. the applicant disagrees with the banding that they have been awarded and wishes to have their banding reviewed).

d) Any decision about the facts of a particular application which have been taken into account to assess whether an allocation should be made.

e) Any decision to suspend an application due to the applicant having refused three offers of a tenancy (see section 6.6).

Applicants should request a review within 21 days of being notified of a decision.

Reviews will be carried out by a Senior Officer of the Council who was not involved in the original decision.

The applicant will be notified of the review decision in writing within a 56-day period of the review being requested.

Once a review has been completed and the applicant has been notified of the decision on review, the applicant cannot request a further review on the same decision unless there has been a factual change in his/her circumstances.

The Council has a has a published procedure for customer complaints which can be found on their website or a hard copy is available upon request.