Employment rights and pay guidance for drivers and passenger assistants

You can make a complaint about your employer or employment agency if you're not being paid the National Minimum Wage, or about working hours or concerning an employment agency.

Your complaint will be directed to:

• HM Revenue and Customs (HMRC) if it is about the National Minimum Wage
• Health and Safety Executive (HSE) if it is about working time issues, including maximum weekly working hours
• Employment Agency Standards Inspectorate if it is about employment agency legislation

Acas provides free and confidential advice to employers, employees and their representatives on employment rights, best practice and policies, and resolving workplace conflict. Their helpline has a free translation service for over 100 languages.

You can:

• Get advice on the Acas website
• Call the Acas helpline:
  • 0300 123 1100 Monday to Friday, 8am to 6pm
• You can ask Acas about:
  • employment rights and responsibilities
  • pay and the National Minimum Wage
  • discipline and grievance
  • contracts and terms and conditions
  • working time, rest breaks and holiday entitlement
  • equality in the workplace
  • working for an employment agency