Apply for an exemption from assistance duties (Equality Act 2010)

You can apply for an exemption certificate if you have a condition that means you're unable to carry assistance dogs or provide mobility assistance.

You'll need to send us 2 completed forms:

• you need to complete a wheelchair accessible vehicle exemption form [DOCX, 77 KB]
• your doctor will need to complete a wheelchair accessible vehicle health assessment [DOCX, 59 KB]

Email the completed forms to [email protected]

You'll need to send us 2 completed forms:

• you need to complete an assistance dog exemption form [DOCX, 81 KB]
• your doctor will need to complete an assistance dog exemption health assessment [DOCX, 57 KB]

Email your completed forms to [email protected]

Our Licensing Officer will review your application and evidence (usually within 28 days).

They'll decide if you should be exempt from your statutory duties (under the Equality Act 2010).

If it's approved, we'll send you an Exemption Certificate and an Exemption Notice. You need to display the Exemption Notice prominently in your licensed vehicle.

If we refused your application, you have the right to appeal to the Magistrates' court. This must be within 28 days of the date of our refusal notice.

View the full details of your duties in our Hackney Carriage and Private Hire Licensing Policy.

View the specific information about your duties towards disabled users in the GOV.UK extract from 2022.

Email [email protected]