Hackney Carriage and Private Hire Licensing Policy

13. Appendix 5: penalty points policy and schedule

Introduction

1.1 This document provides guidance in relation to the penalty point system for taxi and private hire enforcement used by Buckinghamshire Council. The system operates alongside and in addition to the Council’s other enforcement powers in respect of hackney carriage and private hire licensing controls. The operation of the points system is not intended to fetter the Council’s discretion to exercise the full range of its enforcement powers as it sees fit.

1.2 Penalty points may be awarded to licence holders for failure to comply with the Council’s conditions and standards. The system may be used to issue points to licensed drivers, operators and vehicle owners. The schedule below sets out the applicable breaches for each category of licence and indicates the number of penalty points that may be awarded for failure to comply.

1.3 The penalty points system may be enforced by authorised officers of the Council and police officers who are duly authorised under the Local Government (Miscellaneous Provisions) Act 1976 and Town and Police Clauses Act 1847. In addition, Police Community Support Officers and other Local Authority Officers may refer taxi misdemeanours, along with the appropriate evidence to the Council’s Licensing Service which, in the Council’s discretion, could result in the issuing of points. Points may be issued arising from complaints from other third parties such as members of the public. Points may also be used in lieu of a written warning, for example if an applicant’s criminal disclosure reveals matters which are not sufficiently serious to warrant regulatory sanction.

1.4 Licence holders who accumulate 12 points or more with 18 months will have their licence reviewed, which may result in temporary suspension or additional assessment and testing. Licence holders who regularly accumulate points can expect more serious consequences, such as longer periods of suspension and possible revocation of their licence.

Penalty points in operation

1.1 Penalty points may be issued immediately in the form of a Penalty Points Notice or following investigation by the Licensing Service.

1.2 Any penalty points issued will be confirmed in writing to the relevant licence holder or issued as a penalty points notice at the time of enforcement.

1.3 Penalty points will be issued depending on the points designated for that specific breach or, as appropriate, a specific number of points within the designated range (where a range is appropriate) depending on the facts and circumstances.

1.4 The Council retains the discretion to issue penalty points to the driver, vehicle licence holder and operator for the same contravention if the circumstances warrant it.

1.5 Penalty points against a driver who is an employee will not necessarily result in additional imposition of points to their operator.

1.6 Points will remain on the licensee’s file for a period of 18 months from the date of issue and will operate on a rolling basis. If the licence lapses during this period, the points would be noted on the system and will generally be carried onto a new licence.

1.7 There is no financial penalty associated with the system, and the licence holder may continue to work.

1.8 For persons holding more than one vehicle licence the threshold for commencement of formal action will be increased by 4 points per vehicle licence held.

For example, a person holding 2 Vehicle Licences will have a threshold of 16 points or more before formal action is taken under the penalty point scheme.

1.9 If there are three repeat contraventions within a 6-month period the Council’s licence review procedure will be triggered.

Licence Review

1.14 Where 12 points or applicable threshold (see 1.12 above) are imposed on an individual licence in any one 18 month period, the matter will be referred to an authorised officer for further consideration.

1.15 The officer will consider what action, if any, needs to be taken in respect of the licence. As a guide the officer will generally consider one of the following:

  • suspension of the licence for up to a maximum of three months for licence holders
  • requirement to attend further practical assessment and / or testing
  • longer period of suspension or revocation of the licence for licence holders who have previously been referred to the office panel or where there are significant concerns for public safety

1.16 The officer may also consider taking no further action, suspending the licence for any period or revoking the licence.

1.17 Before a final decision is made, if the officer is considering suspending or revoking the licence, the licence holder will be contacted in writing with details of the Council’s concerns. The licence holder will be given the opportunity to make representation to the authorised officer before a final decision is made. Representation may be made either in an interview or in writing.

1.18 The licence holder will be informed of the officer’s final decision in writing.

1.19 Further to the serving of any suspension period, the points leading to the suspension will be removed from the licence holder’s record although details of the non-compliance resulting in the imposition of the points may be taken into consideration in the future.

1.20 The council reserves the right to suspend, revoke or refuse to renew a licence or to prosecute in appropriate circumstances and without reference to the penalty points system.

Right of Appeal

1.21 If a licence holder is not satisfied that the points attributed for an alleged breach were imposed fairly, then an appeal may be made, in writing, to the Licensing Service within 14 days of receiving a penalty points notice. No appeals will be considered outside of this time.

The decision will be reviewed by a senior officer, unconnected with the original investigation, who will, taking into consideration the representations made, either uphold the issuing of the penalty points notice or dismiss it. Where multiple points have been issued the licence holder must clearly stipulate which points they wish to be reviewed. The reviewing officer will give reasons for their decision which will be notified to the licence holder. If the decision is upheld, any points will be applied from the date of issue of the original notice.

1.22 A revocation or suspension of a driver’s licence or the refusal to renew a licence can be appealed to the Magistrates’ Court within 21 days of the date that the decision is received.

Changes to the points system

1.23 The Council reserves the right to make changes to the points system and, in particular, to vary the number of points which can be issued for a specified breach and to vary the list of specified breaches.

Schedule of penalty points: Hackney carriage and private hire drivers

Penalty Comment Points
Failure to maintain vehicle – major defect. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 2. Major defects includes MOT such as bald tyres and light(s) not working and correct licence plate not displayed.  Minor defects include missing fire extinguisher or first aid kit, unclean vehicle, livery other than licence plate not displayed. 4
Failure to maintain vehicle – minor defect. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 2. Major defects includes MOT such as bald tyres and light(s) not working and correct licence plate not displayed.  Minor defects include missing fire extinguisher or first aid kit, unclean vehicle, livery other than licence plate not displayed. 2
Failure to record details of checks and inspections in vehicle record book. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 2. Major defects includes MOT such as bald tyres and light(s) not working and correct licence plate not displayed.  Minor defects include missing fire extinguisher or first aid kit, unclean vehicle, livery other than licence plate not displayed. 2
Failure to report vehicle defect to vehicle owner and operator. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 2. Major defects includes MOT such as bald tyres and light(s) not working and correct licence plate not displayed.  Minor defects include missing fire extinguisher or first aid kit, unclean vehicle, livery other than licence plate not displayed. 2
Poor conduct – major Private Hire Driver Licence Condition/Hackney Carriage code of conduct 3.  For example any discriminatory behaviour, aggression, poor driving, overcharging/extending route, inappropriate behaviour/conversation with passengers, failure to provide adequate passenger assistance, obstruction of the highway or an entrance, failure to comply with parking/waiting restrictions, causing a disturbance.  For more serious breaches penalty points may not be considered appropriate and other regulatory options may apply in the first instance such as prosecution, suspension and revocation. 4
Poor conduct – minor Private Hire Driver Licence Condition/Hackney Carriage code of conduct 3.  For example: unacceptable dress/hygiene, disrespectful behaviour, failure to provide receipt, driving vehicle without written permission from owner, eating/drinking/playing radio without passenger consent. For more serious breaches penalty points may not be considered appropriate and other regulatory options may apply in the first instance such as prosecution, suspension and revocation. 2
Obstructing taximeter from customer view or cancelling fare before customer has had opportunity to view. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 4. All journeys in a hackney carriage taxi vehicle must be charged based on a running taximeter calibrated to the latest tariff. 2
Tampering with taxi meter (missing seals) or driving with faulty taximeter. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 4. All journeys in a hackney carriage taxi vehicle must be charged based on a running taximeter calibrated to the latest tariff. 6
Charging more than agreed fare or metered fare if no prior fare agreed (private hire). Private Hire Driver Licence Condition/Hackney Carriage code of conduct 4. All journeys in a hackney carriage taxi vehicle must be charged based on a running taximeter calibrated to the latest tariff. 6
Failure to operate the taximeter from commencement of the journey and charging more than the fixed charge for hire of Hackney carriages Private Hire Driver Licence Condition/Hackney Carriage code of conduct 4. All journeys in a hackney carriage taxi vehicle must be charged based on a running taximeter calibrated to the latest tariff. 6
Hackney Carriage vehicle not displaying the tariff from within the vehicle Private Hire Driver Licence Condition/Hackney Carriage code of conduct 4. All journeys in a hackney carriage taxi vehicle must be charged based on a running taximeter calibrated to the latest tariff. 2
Failure to report an accident to the Licensing Authority within 72 hours. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 5. 4
Failure of a Hackney Carriage / Private Hire Driver to wear driver’s badge or report badge lost or stolen. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 6. 4
Carrying additional passengers without consent of the hirer. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 7. 4
Failing to comply with a reasonable request to carry an animal belonging to a passenger. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 8. If the request relates to a passenger assistance dog recognised under the Equalities Act 2010 a more serious sanction will be applied. 2
Failure to notify the Licensing Authority within 7 days of starting/ending work with an operator. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 9. 2
Failing to give a copy of the driver’s licence to vehicle licence holder and operator. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 10. 2
Failure to provide a copy of the vehicle insurance to an authorised officer on request. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 11. 4
Failure to hand in lost property to the operator within 48 hours. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 12. 2
Obstructing an authorised officer or police from inspecting a vehicle. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 13. 6
Failure to provide DVLA licence, check code or taxi/private hire driver’s licence within 5 working days of a request. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 13. 4
Failure to notify the Licensing Authority with 5 working days of a change to medical condition that may affect driving. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 14. 4
Failure to notify the Licensing Authority of arrest, charge, caution, criminal conviction, FPN within 48 hours. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 15. In circumstances where the licence is not revoked in line with the “Fit and Proper Test” 4
Failure to disclose requested historical information on application for licence. Policy Sections 3, “Hackney Carriage / Private Hire Driver Licence” and appendix 4, “Unacceptable Behaviour Policy” All applicants are required to supply information relating to historical criminal behaviour as specified on the application form.  This includes convictions and also matters that on the balance of probability amount to criminal behaviour but which have not resulted in a conviction.  This may include Fixed Penalty Notices (FPNs) Penalty Notices for Disorder (PNDs), cautions and community resolutions. Applicants are also required to disclose whether they have ever had a licence application refused or revoked by any licensing authority.  Generally failure to disclose requested historical information will be considered an act of dishonesty and applications will be refused or licences revoked where this has found to have occurred. Points will issued as an alternative in exceptional circumstances. 6
Failure to notify the Licensing Authority of change of address within 7 days. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 16. 4

Schedule of penalty points: Hackney carriage and private hire vehicle licence holders

Penalty Comment Points
Failure to maintain vehicle – major defect. This includes items likely to fail a MOT such as bald tyres and light(s) not working. Hackney Carriage and Private Hire Vehicle Licence Condition 3 4
Failure to maintain vehicle – minor defect. For example missing fire extinguisher,  first aid kit, spare wheel/manufacturer’s alterative; unclean vehicle. N/A 2
Failure to mount taximeter appropriately. Hackney Carriage and Private Hire Vehicle Licence Condition 4 4
Failure to set hackney carriage meter to the fare levels approved by the Licensing Authority. Hackney Carriage and Private Hire Vehicle Licence Condition 4 4
Failure to display a table of fares in the vehicle where it can easily be seen by passengers. Hackney Carriage and Private Hire Vehicle Licence Condition 4 2
Tampering with taxi meter, including seals, without reasonable excuse. Hackney Carriage and Private Hire Vehicle Licence Condition 4 6
Failure to report damage to the Licensing Authority within 72 hours. Hackney Carriage and Private Hire Vehicle Licence Condition 5 4
Failure to make licensed vehicle available for inspection or confirm location of vehicle to police officer or authorised officer. Hackney Carriage and Private Hire Vehicle Licence Condition 6 6
Failure to display licence plate, door signs, window badge or any other livery required Hackney Carriage and Private Hire Vehicle Licence Conditions 7 and 8. 4
Displaying advertisements and roof signs without consent. Hackney Carriage and Private Hire Vehicle Licence Condition 9. 2
Failure to provide a copy of the private hire driver’s licence of any authorised drivers of the vehicle to an authorised officer on request. Hackney Carriage and Private Hire Vehicle Licence Condition 10. 4
Allowing a driver who has not completed an approved Passenger Assistance Training Course to drive licensed Wheelchair Accessible Vehicle. Hackney Carriage and Private Hire Vehicle Licence Condition 10. 4
Failure to notify the Licensing Authority within 7 days of any driver being employed or granted permission to drive the vehicle. Hackney Carriage and Private Hire Vehicle Licence Condition 10. 2
Failure to notify the Licensing Authority within 7 days of any complaint received by the vehicle licence holder relating to the driver. Hackney Carriage and Private Hire Vehicle Licence Condition 10. 2
Failure to notify the Licensing Authority within 7 days of any change to the operator who operates the vehicle. Hackney Carriage and Private Hire Vehicle Licence Condition 11. 2
Failure to notify the licensing authority in writing of any transfer on interest in the vehicle. Hackney Carriage and Private Hire Vehicle Licence Condition 12. 2
Failure to return licence plates and licences before selling or transferring a licensed vehicle. N/A 4
Failure to produce the current insurance certificate for the vehicle to a police officer or authorised officer on request. Hackney Carriage and Private Hire Vehicle Licence Condition 13. 6
Failure to notify the Licensing Authority of arrest, charge, caution, criminal conviction, FPN within 48 hours. Hackney Carriage and Private Hire Vehicle Licence Condition 14. 4
Failure to maintain a vehicle record book. Hackney Carriage and Private Hire Vehicle Licence Condition 16. 2
Failure to notify Licensing Authority of a change of address within 7 days Hackney Carriage and Private Hire Vehicle Licence Condition 16. 4
Failure to disclose requested historical information on application for licence. Policy Sections 4, “Hackney Carriage / Private Hire Vehicle Licence” and appendix 4, “Unacceptable Behaviour Policy” All applicants are required to supply information relating to historical criminal behaviour as specified on the application form.  This includes convictions and also matters that on the balance of probability amount to criminal behaviour but which have not resulted in a conviction.  This may include Fixed Penalty Notices (FPNs) Penalty Notices for Disorder (PNDs), cautions and community resolutions. Applicants are also required to disclose whether they have ever had a licence application refused or revoked by any licensing authority.  Generally failure to disclose requested historical information will be considered an act of dishonesty and applications will be refused or licences revoked where this has found to have occurred.  Points will issued as an alternative in exceptional circumstances.

Schedule of penalty points: private hire operators

Failure to provide Nominated Person aware of licence conditions. Private Hire Vehicle Operator Licence condition 2 4
Failure to maintain accurate records of Nominated Persons. Private Hire Vehicle Operator Licence condition 3 4
Failure to provide appropriate standard of service. Private Hire Vehicle Operator Licence condition 4.  Includes ensuring passengers are collected and delivered as agreed, passenger information is kept safe, passenger waiting areas are adequate, facilities and equipment is maintained, appropriate complaints procedure, ex-offenders employment policy and basic DBS checks on staff,  prevention of disturbance, agreement of fares with passengers, driver and vehicle authorisations in place, drivers of WAVs appropriately qualified, hirers informed if a PSV is dispatched and  driver may not be enhanced DBS checked, ensure vehicles comply with licence conditions and drivers are aware of those conditions. 4
Operating more vehicles than specified on the licence. Private Hire Vehicle Operator Licence condition 5 4
Failure to maintain accurate records of Drivers. Private Hire Vehicle Operator Licence condition 6. 4
Failure to maintain accurate records of Staff. Private Hire Vehicle Operator Licence condition 7. 4
Failure to maintain adequate Booking Records. Private Hire Vehicle Operator Licence condition 8. 4
Failure to maintain adequate Vehicle records.. Private Hire Vehicle Operator Licence condition 9. 4
Using a trading name which has not been authorised. Private Hire Vehicle Operator Licence condition 10. 4
Failure to maintain adequate Record of complaints. Private Hire Vehicle Operator Licence condition 11. 4
Failure to maintain copies of insurance document for vehicles. Private Hire Vehicle Operator Licence condition 12.  An operator who allows a vehicle to be used that is not adequately insured is likely to be subject to a more serious sanction. 4
Failure to display table of fares in vehicles and in operating centres. Private Hire Vehicle Operator Licence condition 13. 4
Using a new operating centre without written approval from an authorised officer. Private Hire Vehicle Operator Licence condition 14. 4
Failure of licence holder to notify the Licensing Authority of a change to home address within 7 days. Private Hire Vehicle Operator Licence condition 15. 4
Failure of licence holder to notify the Licensing Authority of a change to Company Directors within 7 days. Private Hire Vehicle Operator Licence condition 16.  New Company Directors are required to submit an application for a Basic DBS disclosure certificate, attend safeguard training and undertake a knowledge assessment – failure to meet this requirement may result in a more serious sanction such as licence suspension. 4
Failure to notify the Licensing Authority of arrest, charge, caution, criminal conviction, FPN within 48 hours. Private Hire Vehicle Operator Licence condition 17. Licence Holders are required to produce a Basic DBS disclosure certificate on an annual basis - failure to meet this requirement may result in a more serious sanction such as licence suspension. 6
Failure to provide information within 7 days of a specified event. Private Hire Vehicle Operator Licence condition 18.  Specified events include: any change in the information provided in the original application or subsequent variation application, if a driver ceases to be available due to the driver’s conduct, a vehicle ceases to be available due to unsatisfactory condition, details of any complaints received. 4
Failure to provide records or information in relation to a specified event. Private Hire Vehicle Operator Licence condition 18. 4
Failure to display licence or make licence conditions available at the operating centre. Private Hire Vehicle Operator Licence condition 19. 4
Failure to disclose requested historical information on application for licence. Policy Sections 5, “Private Hire Operator Licence” and appendix 4, “Unacceptable Behaviour Policy”. All applicants are required to supply information relating to historical criminal behaviour as specified on the application form.  This includes convictions and also matters that on the balance of probability amount to criminal behaviour but which have not resulted in a conviction. This may include Fixed Penalty Notices (FPNs) Penalty Notices for Disorder (PNDs), cautions and community resolutions. Applicants are also required to disclose whether they have ever had a licence application refused or revoked by any licensing authority.  Generally failure to disclose requested historical information will be considered an act of dishonesty and applications will be refused or licences revoked where this has found to have occurred.  Points will issued as an alternative in exceptional circumstances.