Complain about a high hedge

To be considered an issue under 'High Hedges' legislation, a high hedge must be:

• a line of at least 2 trees
• over 2 metres in height
• mainly evergreen or semi evergreen
• affecting the reasonable enjoyment of your property

If you're experiencing problems with a neighbour having a high hedge, there is a set process to follow.

If you feel that you are being negatively affected by a high hedge on neighbouring land, you are encouraged in the first instance to work with your neighbours to resolve the issue.

View guidance on how to try and resolve the issue yourselves on GOV.UK.

If you're not successful you may find that mediation can help.

Mediation Buckinghamshire is the independent mediation service for Bucks residents to improve relationships between people who come into regular contact with each other, such as neighbours, work colleagues and family members.

As a last resort, you may be able to make a complaint to us under the 'High Hedges' legislation.

If you can't show us evidence that you've tried to resolve the issue yourself or through mediation, your complaint will be returned to you.

The standard fees for investigation of high hedge complaints is £851.

Some hedge complaints will be more complicated. The fee for these may be higher, depending on the circumstances of the case. Before making a complaint, we suggest that you contact your local area team for more information.

If you have been unsuccessful in resolving the situation, you can make a complaint to us.

If your application is successful and a remedial notice is served upon the hedge owner, then they will be liable for the cost of any works.

We'll return your fee and reject your complaint if you:

• cannot supply evidence that you have discussed the issue with the hedge owner
• have not attempted to resolve the matter through mediation

You can also contact your local area team on:

• Aylesbury Vale: [email protected]
• Chiltern and South Bucks: [email protected]
• Wycombe area: [email protected]