What to do when things go wrong with SEND

Appealing

If you don't agree with a decision

This section is for you if you do not agree with a decision about:

a. assess a child or young person’s educational, health and care (EHC) needs
b. reassess their EHC needs
c. issue an EHC plan
d. change what’s in a child or young person’s EHC plan. This includes where the child or young person will be educated
e. maintain the EHC plan

At any stage you can ask to talk to a member of the local authority’s staff. This will usually be the person named in the letter the local authority sends to you with the decision. In Buckinghamshire these are known as Education, Health and Care Coordinators.

I want to challenge an appealable decision

There are informal steps you can take to discuss the decision with the integrated SEND team. They may be useful to help you understand the reasons for the decision.

It's important to know that these steps do not make sure that the local authority looks again at the decision. To make this happen you will need to follow the steps below on Tribunal Appeal, clicking on the relevant decision you want to appeal.

Mediation

Mediation is a way of trying to settle the dispute between you and the Local Authority. It involves a meeting between you, the Local Authority (usually represented by the Education, Health and Care Coordinator) and an independent mediator. Other relevant people such as representatives from the child or young person’s school or college can be invited to attend by you or the local authority.

The mediator will try to help you reach agreement on the points of dispute.

There is a short animation about mediation here: What is Mediation (Global Mediation Ltd)

To ask for mediation to be arranged or to ask for a mediation certificate, call Global Mediation on 0800 064 4488 or email [email protected].

Tribunal appeal

A SEND Tribunal appeal is a formal way of challenging a local authority decision if you disagree with it. The SEND Tribunal handles appeals about a refusal by a local authority to:

a. assess a child or young person’s educational, health and care (EHC) need

b. reassess their EHC needs

c. issue an EHC plan

d. change what’s in a child or young person’s EHC plan

e. maintain the EHC plan

The steps you can take are listed below - click on the relevant heading.

Filling in the Tribunal Refusal to Assess appeal form SEND 35a

If you can, fill in the electronic version of the SEND35a form, being careful to save your changes as you go along - to do so, download the form selecting 'with your changes' and save it in a safe place on your system, naming and dating it so you can easily find it again.

If using the online form is difficult for you, print off the form and complete it in BLOCK CAPITALS  using black ink.

If you need more space to answer any of the questions on the form, you can add 'See separate sheet', then when you send the form, attach or include this separate document clearly labelled with the section(s) of the form it relates to. We have included tips on each section of the form below.

A refusal to reassess appeal

The local authority do not have to reassess if they have carried out an assessment within the previous six months. If this is the case there will not be a right to appeal.

If there is a right to appeal, follow the same steps as for 'a. Refusal to assess a child or young person’s educational, health and care (EHC) needs.

A refusal to issue an EHC plan appeal

For this type of appeal, the local authority has agreed to an assessment and has done the assessment, but decides that it is not necessary to issue an EHC plan.

This type of appeal will usually be decided by the Tribunal  on the basis of the paperwork you and the local authority send them and a face to face hearing, usually held virtually. You can choose not to have a face to face hearing, but this is not recommended.

Refusal to change what’s in a child or young person’s EHC plan

This type of appeal will usually be decided by the Tribunal on the basis of the paperwork you and the local authority send them and a face to face hearing, usually held virtually. You can choose not to have a face to face hearing, but this is not recommended.

Refusal to maintain the EHC plan - a 'cease to maintain' appeal

This type of appeal will usually be decided by the Tribunal  on the basis of the paperwork you and the local authority send them and a face to face hearing, usually held virtually.

If you receive a 'cease to maintain' decision letter, the child or young person must be allowed to continue to attend the educational placement named in section I and receive the help in the EHC plan until it is too late for an appeal to be made. If you make an appeal, the educational placement and help in the EHC plan cannot end until after the appeal has been decided.

To submit an appeal to the SEND Tribunal, you will need to complete the 'SEND35 Special Educational Needs and Disability Tribunal appeal' form.

Filling in the Tribunal appeal form SEND 35

If you can, fill in the electronic version of the 'SEND35 Special Educational Needs and Disability Tribunal appeal' for all EHC plan appeals except refusal to assess' form, being careful to save your changes as you go along - to do so, download the form selecting 'with your changes' and save it in a safe place on your system, naming and dating it so you can easily find it again.

If using the online form is difficult for you, print off the form and complete it in BLOCK CAPITALS  using black ink.

If you want to, you can write 'see attached sheet' in any box and then send the extra sheet/s when you email or post your form. If you do this remember to label the additional sheet/s clearly. Include:

  • the child/young person's name
  • child/young person's date of birth
  • The relevant section of the form for example section 3
  • The heading of the box you are answering for example I disagree with the description of special educational needs (section B):
  • Your answer

Dealing with a working document

A working document is a version of the EHC plan which can be amended by both parties in the run up to the Tribunal hearing. You should receive the working document when the local authority response to the appeal is issued - the time limit for this is 30 days after the appeal is registered by the Tribunal. The working document 'ping pongs' between you and the local authority so that you agree on as much as possible before the hearing date - this means there can be a strong focus on the parts which are difficult to agree on at the hearing. There is a deadline just before the hearing date for you and the local authority to send the working document to the Tribunal. Negotiations between you and the local authority about the working document can continue right up to the hearing.

To make changes to the working document, the following key is used to identify who is making the suggestion and whether the other party agrees with it or not.

Normal type Original EHC plan
Underlined type/strikethrough Amendments/deletions agreed by both parties
Bold type Parent/Young persons proposed amendments
Bold strikethrough Parent/Young persons proposed deletions
Italic type LA’s proposed amendments
Italic strikethrough LA’s proposed deletions' LA’s proposed deletions

The wording in the EHC plan should be specific. Wording in EHC plans is based on written advice and reports. Sometimes the wording in the reports  is vague, not specific. If this is the case you could contact the author of the report directly and ask them to review their wording. You could highlight the sections you would like to be reviewed.

  • On the working document you could highlight the provision that is not specific and underneath in bold state “not specific and measurable” You could also identify what is missing for example, does it need to specify who, for how long or how often? Sometimes all 3 of these things are missing
  • Where there are words that have been used that are vague for example “access to” or “opportunities for” you could highlight these and state “not specific and measurable”
  • In some cases it may also be relevant to ask for the ratio of support or group size to be specified – it depends on what level of detail is necessary for the child or young person to get the support they need
  • Is there any information in the reports that has not been included in the plan? In which case you do not have to copy large sections of the report but just refer to the report, date and page number. You can do this using the comments function in the Review tab of the Microsoft Word document. Highlight the text you are adding for example Educational Psychology report, August 2022, p5
  • Section B – are there any needs missing that you feel should be included? If you have evidence that supports this you can refer to this for example School annual review report page 13

However, you can still request changes even if you don’t have supporting evidence. There may be things that you have observed as a parent that no one else has observed or recorded

  • Section F – is there any provision missing that you feel should be included?
  • If there are assessments that have not been carried out that you feel should have been you could comment on this in the relevant part of Section B and then again in Section F

Tribunal update

This section provides links to the latest news about the Tribunal service. This includes news about delays and changes to processes.

Delays in tribunal hearings May 2022 onwards.

Due to demand the SEND tribunal are prioritising phase transfer and children out of school. Other cases are being 'adjourned', which means held back or postponed.

If you need further help with your appeal

If you need further help with your appeal, contact Bucks SENDIAS Service using our contact form. Refer to our Tribunals policy.

Also see our Other places to find help page.