Garden Waste Collection Service Terms and Conditions
How the charge is calculated
The charge for the Service is based on our providing customers with 23 garden waste collections over your subscription year, which starts when your payment is received and ends one year later.
Additional subscriptions may be requested but the new subscription end date will match your current subscription end date. It’s advisable to request multiple subscriptions when renewing the first subscription.
If you would like an additional garden waste subscription, there are 2 options:
a. Wait until your first bin is near the expiry date and sign up for all bins at the same time.
b. Sign up through our website or Customer Services on 0300 131 6000.
Option b, will mean you may not get a full year's service in the first year as we cannot pro-rata additional bin requests.