Garden Waste Collection Service Terms and Conditions

Only garden waste bins issued by us (or our former local authorities) will be emptied as part of the Service. These garden waste bins will remain our property at all times.

If you do not already have a garden waste bin issued by us, we will deliver a garden waste bin to you. We will try to do this within 10 working days from the date we receive your payment for the Service, please allow the full 10 working days before contacting us to tell us that your garden waste bin has not been received.

If you have a bin and have not received your permit within 10 working days from the date we receive your payment, contact us online or call our Customer Service Team on 0300 131 6000 to tell us that your garden waste permit has not been received.

Please ensure your garden waste bin is presented with the permit clearly visible and the handles facing outwards on the day of collection.

The lid on your garden waste bin must be shut flat when it is collected. We will not empty your garden waste bin if the lid is not shut flat, nor will we collect additional garden waste placed around or beside your garden waste bin.

We will not empty your garden waste bin if it is overflowing or if it is overweight and unsafe to move or if it cannot be placed safely on our lifting equipment.

If your garden waste bin regularly overflows or is overweight, we may cancel the Service you receive. If this happens, we will not provide a refund of any payment you have made for the Service, and we may recover the garden waste bin from your premises or charge you the cost of the garden waste bin if recovery by us is not possible.

We will repair or replace your garden bin, but only if we think it is necessary because your garden waste bin is damaged through wear and tear, or it is damaged or lost by us, or it is stolen.