Household Recycling Centres: Waste Access and Acceptance Policy (WAAP)

9.1 The council and our partners continue to aspire to keep Buckinghamshire thriving and attractive; hence we are always seeking new ways of improving customer experience through customer compliments, comments, or complaints.

9.2 We will investigate complaints and acknowledge compliments and comments.

9.3 Contact details are provided on information boards at each HRC site and details of the formal complaints process is published on the council website.