Report a missed bin collection
Please be advised: In the South of the county, we have extra vehicles collecting mixed recycling or paper & cardboard during the Christmas and New Year period. This may mean residents have two collections of recycling in one day. Due to this, please do not report any missed collections before 5pm.
If your bin has been missed, the quickest way to tell us is online.
Once submitted, your online report will be immediately passed to the collection crew to rearrange your collection. You will need to leave your bin out for when our collection crews return. This is usually within 24 hours.
Before you start
Before reporting a missed bin you should:
If you've already reported it
If you've already reported a missed collection, you:
- do not need to report it again
- should leave your bins out so we can collect them over the coming week
How to report
You should report a missed collection to us online within 24 hours of your scheduled collection day.