Give feedback on our services

You can leave a comment, give us a compliment or make a complaint to help us improve our services.

You can also report a problem with a specific council service. For example, a broken streetlight or a missed bin collection. This is different to making a complaint and will help us resolve the issue faster.

You can report:

• problems on a road or street - including, potholes, street lights and fly-tipping
• problems about waste and recycling - including, bins that we've not collected
• problems about environmental health - including, noise, smells and light nuisance

You can contact us to appeal a fine or a decision or claim for damages.

• If you’ve received a Penalty Charge Notice for parking and think it's wrong you should use Challenge a Parking Fine.
• If you want to claim for damages for an injury or damage that happened to your vehicle or property you should use Claim for damage.
• If you want to appeal a school admission decision you should use Appeal an admission decision.

You can leave a comment on how we could improve our services.

All complaints received by the Council will be shared with and managed by the Complaints and Improvements team.

If you’ve had a good experience with our services, you can pay us a compliment.

If you are not satisfied with the service you receive from Buckinghamshire Council, you can open an official complaint. After acknowledging your complaint, we may take up to 20 working days to respond.

If you do not wish to enter the complaints process, there are other ways to report a problem or provide feedback. View the sections above for other ways to get in touch.

• Complain about adult social care
• Complain about children and young people social care
• Complain about councillors
• Complain about pensions
• Complain about a school
• Complain about other services

If you need to speak to us about something not covered on this page, view our contact us page.

Read our privacy statement on complaints.

Our Customer Partnership Panel is an opportunity for residents to take part in surveys and focus groups that aim to improve:

• our website
• our forms
• the other ways we communicate with you

Find out more about joining our Customer Partnership Panel.

• Feedback, compliments and complaints procedure
• Policy on dealing with abusive, persistent or vexatious complaints and complainants
• Whistleblowing policy and procedure for schools
• Customer service standards
• Compliments and Complaints Annual Report 2020 to 2021
• Compliments and Complaints Annual Report 2021 to 2022
• Compliments and Complaints Annual Report 2022 to 2023