A great customer experience from first contact with the Council through to the delivery of service is a corporate priority. However, to deliver this we know that it needs to be more than words. This report sets out our progress over the last year against our ambition to be a ‘Customer First’ organisation.

We are here to make people’s lives better. That includes delivering the kind of customer service that we’d want for ourselves and our families and friends.

We know that behaviours matter. Even when things have gone wrong, providing the customer with a great experience can rebuild their trust and confidence in us.