Compliments & Complaints Annual Report 2020 to 2021

Last updated: 7 July 2021 Complaints annual report - Print version (pdf, 421.7 KB)

1. Background

1.1.

This is the first report on compliments and complaints since the establishment of the new Council on 1 April 2020.

1.2.

The Feedback, Compliments and Complaints Policy was launched on 1 April 2020.

1.3.

The information contained in this report is for the period 1 April 2020 to 31 March 2021.

1.4.

The Local Government and Social Care Ombudsman has now confirmed that the annual review letter for 2020/21 will be issued to authorities in July. For this reason, there is no ombudsman case information in this report. An update on this area can be issued if required.