Compliments & Complaints Annual Report 2021 to 2022

This report is due to be seen at the Standards and General Purposes Committee on 14 July.

More in-depth reporting will now be prepared for individual directorates and will be shared with Corporate Directors.

Once the Local Government and Social Care Ombudsman has issued his annual review letter regarding the complaints they have seen for Buckinghamshire Council another report detailing those complaints will be prepared. The letter usually arrives towards the end of July.

Directorates have provided a number of examples of good practice in dealing with concerns and complaints at an early stage before they become formal corporate complaints. We have established an officer task and finish group to look at how we may embed that good practice in all Directorates with advice and support to staff on ensuring timely and effective early interventions and a personal approach as part an improvement of the Council’s responsiveness to those who raise concerns.