Compliments & Complaints Annual Report 2022 to 2023

This is the third annual report for Buckinghamshire Council and gives a summary of the Council’s complaints and compliments. The report also includes a summary of the Local Government and Social Care Ombudsman’s annual review of complaints.

The information contained in this report is for the period 1 April 2022 to 31 March 2023.

The first part of the report, points one to eight, cover complaints received by the Council that have been managed through the corporate complaints process and the two statutory processes for Adult and Children's Social Care.

From point eight onwards discussion moves to the Local Government and Social Care Ombudsman annual review of complaints they have received about the Council.

Appendix 1 is the Ombudsman’s annual review letter sent to the Chief Executive each year.