Compliments & Complaints Annual Report 2022 to 2023
10. Purpose of the Ombudsman’s Annual Letter
10.1.
Under the Local Government Act 1974, the LGSCO has two main statutory functions:
- To investigate complaints against councils
- To provide advice and guidance on good administrative practice
10.2.
The LGSCO records the following:
- Complaints and enquiries received by subject area
- Decisions made
10.3.
These categories can be found in the Annual Review Letter, the purpose of which is to inform councils and other authorities of the number of complaints the LGSCO has dealt with regarding that authority as well as the nature of those complaints.