Compliments & Complaints Annual Report 2022 to 2023
11. Summary of Complaints and Enquiries Received by the LGSCO
| LG&SCO Category | Number of Decisions 2021/22 | Number of Decisions 2022/23 |
|---|---|---|
| Adult Care Services | 13 | 11 |
| Benefits & Tax | 9 | 8 |
| Corporate & Other Services | 12 | 4 |
| Education & Child Services | 45 | 45 |
| Environmental Services & Public Protection & Regulation | 15 | 25 |
| Highways & Transport | 12 | 6 |
| Housing | 13 | 4 |
| Planning & Development | 30 | 30 |
| Other | 1 | 2 |
| Total | 150 | 135 |
11.1.
In line with the national trend the highest numbers of complaints received by the LGSCO about the Council was for Education and Child Services.
11.2.
The following table shows the complaints by outcome and by services (as defined by the LGSCO).
| 2022/23 Decision Classification | Outcomes for 2022/23 (2021/22 in brackets) | Services and numbers of Complaints in brackets | Comments |
|---|---|---|---|
| Upheld | 31 | (29) |
Adult Care (3) Benefits & Tax (3) Education & Children’s (13) Environmental Serv Public Prot and Regulation (5) Housing (1) Planning & Development (6) |
| Not Upheld | 8 | (10) |
Education & Children’s (3) Planning & Development (4) Environmental Serv Public Prot and Regulation (1) |
| Advice given | 6 | (3) |
Adult Care Services (1) Education & Children’s Services (3) Other (2) |
| Closed after initial enquiries | 64 | (67) |
Adult Care (6) Benefits & Tax (4) Corporate (4) Education & Children’s (20) Environmental Serv Public Prot and Regulation (10) Highways & Transport (5) Housing (1) Planning & Development (14) |
| Incomplete/Invalid | 2 | (3) |
Environmental Serv Public Prot and Regulation (1) Adult Care (1) |
| Referred back for local resolution | 24 | (38) |
Benefits & Tax (1) Education & Children’s (6) Environmental Serv Public Prot and Regulation (8) Highways & Transport (1) Housing (2) Planning & Development (6) |
| Total | 135 | (150) |
11.3.
The highest number of cases upheld for Buckinghamshire Council were for Education and Children’s Services. This is in line with the national trend.