Compliments & Complaints Annual Report 2023 to 2024

This annual report for Buckinghamshire Council provides a summary of the Council’s complaints and compliments, including details from the annual review letter issued by the Local Government and Social Care Ombudsman on 17 July. The report covers the period from 1 April 2023 to 31 March 2024.

The report highlights improvements in services and effective issue resolution. Notably, last year had fewer stage 1 complaints and faster response times, showing a more efficient complaint handling process. The Council also had fewer upheld complaints, indicating better service quality and issue resolution outside the complaints process. Complaints about the Southern Waste service dropped significantly, reflecting successful resolution of old issues and improved service delivery.

Moreover, there have been enhancements in managing Adults Social Care statutory complaints and better handling of Children’s Social Care complaints, reflecting the council’s commitment to addressing concerns efficiently. Altogether, these accomplishments contribute to a positive perspective for the year and demonstrate the council's dedication to ongoing improvement.