Compliments & Complaints Annual Report 2020 to 2021
7. Benchmarking with other authorities
Complaints, Compliments and Population
| Authority | Complaints | Compliments | Population |
|---|---|---|---|
| Wiltshire (2019/20) | 498 (all processes) | 0 (not recorded) | 500,024 |
| Durham | 912 | 76 per month | 530,094 |
| Cornwall (2019/20) | 966 | 1548 | 569,578 |
| Buckinghamshire (2020/21) | 2171 (all 3 processes stage 1) | 1029 | 546,00 |
7.1.
The graph above shows some information obtained from some other unitary authorities. Although this information is interesting it may not be directly comparable with Buckinghamshire Council. From conversations with some of these authorities it is clear that there is not a consistent process in how individual Councils assess and manage complaints. For example, some councils may not triage complaints in the same way as Buckinghamshire and so there will be a difference in what is classified as a complaint as opposed to a service request.