Compliments & Complaints Annual Report 2020 to 2021

Last updated: 7 July 2021 Complaints annual report - Print version (pdf, 421.7 KB)

2. Compliments

Compliments received by the Council from 1 April 2020 to 31 March 2021.

Compliments received by the Council from 1 April 2020 to 31 March 2021

1029 received
Quarter	Chief Exec	Adults & Health	Children's Services	Communities	Planning Growth & Sustainability	Resources	Deputy Chief Executive
Q1	20	66	74	86	12	16	8
Q2	15	54	56	61	31	15	2
Q3	1	79	85	68	26	39	5
Q4	0	33	50	71	27	45	4

1029 received

2.1.

The graph above shows compliments received by the Council from 1 April 2020 to 31 March 2021.

2.2.

1029 compliments have been received by the new Council in this reporting year. This compares to a total of 836 compliments received for the five former councils that make up Buckinghamshire Council during the whole of 2019/20.

2.3.

At the beginning of the reporting year, during the first lockdown, 37 compliments were received regarding the Council’s response to the pandemic. 52 compliments were received for the Waste & Recycling Team at this time showing the gratitude of some residents that the bin collections were continuing.

2.4.

The majority of compliments are thanking officers for their contributions to individual situations. Particularly in areas like social care and SEND.

2.5.

Compliments are shared with services so that they can be passed on to individuals.