Felicity, ER & Change Consultant
"Buckinghamshire Council prioritises employee development and promotes a supportive work culture. The organisation offers ample opportunities for professional growth. Being a part of this team means being valued for collaboration and innovation."
I started my career as a TV presenter in Mauritius for two programs. After a year, I returned to the UK and studied Media at the University of Bedfordshire. My first job after university was as an Account Manager for Macmillan's Nature Publishing Group, where I worked on their French accounts for a year. I then moved on to Westminster City Council, working as a Customer Service Advisor in their Contact Centre. Over the course of 10 years, I held various roles, including supporting training and development and eventually becoming a One Stop Manager. I transitioned into a Business Readiness Manager role, focusing on process improvements and efficiencies. My final project involved shifting the One Stop Services out into the Community, which led to my redundancy. After a short break for motherhood, I joined Buckinghamshire Council as a Team Leader in the HR Operations team. From there, I became a HR Business Partner Associate, providing strategic support to corporate services. Following a restructure, I moved into the Corporate Commercial team as a Customer Experience Lead. Eventually, I returned to HR as an HR Consultant in the Consultancy and Advisory team.
As an HR Consultant, I ensure fair and consistent application of people policies and procedures, while also delivering training to managers and participating in improvement projects to enhance customer access to our services.
The most rewarding aspect of my job is the meaningful connections I establish with managers and employees. Seeing the positive impact of my support in resolving issues brings me a great sense of fulfilment. Through these interactions, I have formed valuable connections and friendships across the organisation.
My career pathway at Buckinghamshire showcases the available development opportunities. We have an online training platform and access to Mindtools which I use for my own development. I completed a HR Partnering Apprenticeship resulting in a CIPD qualification through the Council. I've been lucky to have supportive mentors at the Council for my professional growth. I also get involved in projects aligned with my interests, expanding my network.